Daybeat Terms of Service

1. Definitions

Add-on Fee: the recurring charge for an Add-on, billed each billing period with your Subscription Fee.

Add-on: an optional feature or increased limit that you may add to your plan from those we offer in Daybeat.

Agent Permission Level: the Workspace setting chosen by its Owner that limits which actions an Authorised Agent may take.

Agreement: these Terms of Service, the Order and the DPA.

Allowance: the included volume of approved topics for a billing period under your plan.

Applicable Laws: all applicable laws, statutes and regulations.

Approval: an explicit action approving a Piece for delivery to its intended channel, taken by an Owner, any Member with access, or an Authorised Agent whose token permissions and Agent Permission Level permit that action. Topic approval commissions generation and uses Allowance; it is not Approval of the resulting Pieces.

Authorised Agent: a third-party delegate or your own AI agent that you authorise to act for your Workspace using a token issued by a signed-in Owner, within that token’s permission scopes, the Agent Permission Level and the Workspace’s service entitlement.

Cluster: the related Pieces generated from one approved topic.

Confidential Information: information disclosed by either party in connection with the Agreement that is marked confidential or should reasonably be understood to be confidential, including non-public Content and business information.

Connected Platform: a third-party publishing or email platform listed as available on the site or in Daybeat from time to time that you connect for delivery of approved Pieces.

Connection: your authorised link to a channel, including its settings, credentials and connection status. A connector is the integration implementing that link or per-Piece export delivery.

Content: Customer Inputs and Generated Content together.

Customer, you and your: the business entering into the Agreement.

Customer Inputs: material you or those acting for you supply or make available for Daybeat to use, including website material, interview answers, documents, brand assets, images, business information, edits and instructions.

Daybeat: the subscription content-marketing service, including its portal, onboarding, research, content generation and delivery functions.

DPA: the data processing agreement at https://daybeat.io/dpa, which forms part of the Agreement.

Fees: the Onboarding Fee, Subscription Fees and any Add-on Fees in the Order.

Generated Content: Pieces, images and other content Daybeat generates for your Workspace.

Go-live: the Owner’s approval of the first Cluster, making the Workspace live and triggering subscription charging if it has not already begun under clause 9.3. An Authorised Agent cannot perform Go-live.

Liabilities: all costs and expenses, losses, liabilities, obligations, damages, deficiencies, penalties, interest and expenses (including reasonable fees and expenses of solicitors and other professionals and specialists) and other adverse effects resulting from any and all allegations, claims, judgments or causes of action.

Member: a User with the Workspace’s Member role.

Onboarding Fee: the one-off charge for the selected onboarding option.

Order: the plan, onboarding option, term, Fees and included limits selected at checkout or agreed with us in writing, and any Add-on you add in Daybeat.

Owner: a User whose sign-in account holds the Workspace’s owner-level permissions, including control of membership, billing, cancellation and delegation.

parties: us and you, each a party.

Piece: an individual content item, such as a blog article, social post, email draft or video script.

Privacy Notice: the privacy notice at https://daybeat.io/privacy.

Subscription Fee: the recurring monthly charge for your plan.

Trial Anchor: the fixed point 14 days after checkout; it does not roll forward.

User: an individual person authorised by you to access your Workspace through their own Daybeat sign-in account. An Authorised Agent is not a User.

We, us and our: Function 365 Limited, trading as Daybeat.

Workspace: the space in Daybeat containing your business’s Content, settings and memberships.

2. The Agreement

2.1 The Agreement is between you and Function 365 Limited, trading as Daybeat, registered in England and Wales with company number 10069330 and registered office Third Floor, 95 The Promenade, Cheltenham, Gloucestershire, United Kingdom, GL50 1HH. VAT status: VAT registered. VAT number: 240638127. Contact: info@function365.co.uk. These Terms of Service are available at https://daybeat.io/terms.

2.2 Only a person authorised to bind your business may accept the Agreement. The Owner accepts for your business in respect of the Workspace. You must ensure that your Members, other Users and Authorised Agents comply with it; their access does not make them separate contracting customers.

2.3 You accept the terms of the Agreement for your business at Stripe checkout by ticking the acceptance box. We record the accepted document version and the time of acceptance.

2.4 Daybeat is offered to businesses only. You confirm you are contracting for the purposes of your business. These Terms of Service are written for business customers and do not grant consumer cancellation rights. Nothing in them affects rights you have by law if you are in fact a consumer.

2.5 You must be 18 or over to contract on behalf of a business. We do not operate an age check.

2.6 The accepted Order governs prices and included limits for the paid period. The pricing page at https://daybeat.io/pricing provides catalogue information; if it differs from your accepted Order, the Order prevails. Renewal changes are governed by clauses 9.8 and 9.9.

2.7 The DPA governs processing of Workspace personal data and prevails on that subject if it conflicts with these Terms of Service, subject to the expressly agreed liability allocation in clause 16. The Privacy Notice describes our separate handling of account data.

3. The Daybeat service and Approval

3.1 Daybeat researches your business website, interviews you, builds a business profile, proposes topics and generates Clusters using AI. Depending on your playbook, content may include blog articles, LinkedIn, Instagram and X posts, video scripts and email drafts. Naming a platform here is not a promise of its availability. The Connected Platforms available at any time are those listed on the site or in Daybeat, and some, such as X, may be available as an Add-on. Delivery depends on the Connections available to and configured by you.

3.2 Every Piece requires your Approval (by an Owner, a Member or an Authorised Agent) before delivery to a Connected Platform, including creation of an email campaign. Daybeat never decides on its own initiative to publish your content. Each Approval authorises scheduling, delivery and permitted retries through the connections that you authorise, subject to clause 3.6.

3.3 Daybeat performs research ingestion, generation, image creation and redrafts automatically for your Workspace. Research fetches public pages on your own website, respects robots.txt access rules and does not fetch social profile content or circumvent logins. Documents you supply through supported interfaces may also be processed. Drafts are prepared for review in the Workspace; research and text generation involve calls to your website and the text-model providers described in clause 8.2, not publication to your audience.

3.4 By setting up a Connection, you authorise connection health probes and permission checks. WordPress connection validation creates a temporary test draft on your site and attempts to delete it; a failed deletion can leave that draft behind. This setup check is not a Piece or a public post and does not require Piece Approval.

3.5 The ‘concierge consent’ setting is on by default and can be turned off by the Owner. While it remains on, Daybeat staff may approve a topic and start generation, and assist with edits and image selection. Topic approval by our staff uses your Allowance for that period. Topic approval by our staff never authorises publication of the resulting Pieces. Our staff cannot give Piece Approval or trigger publication.

3.6 After Approval, Daybeat can schedule and deliver a Piece automatically according to the calendar and channel dependencies. Owners and Members can adjust scheduling within those dependencies. Retriable delivery failures and recoverable holds may be retried without fresh Approval of the same Piece for the same channel. A terminal delivery failure requires withdrawal and fresh Approval to create a new delivery attempt. A User may request withdrawal before publication, but withdrawal can be refused while delivery is running; it is not guaranteed to stop an in-flight delivery or retract anything already handed to a Connected Platform.

3.7 Where a Connection to the relevant Connected Platforms are available and configured: (a) WordPress receives a scheduled or draft post; WordPress makes a scheduled post live, and a draft requires further action on that platform; (b) LinkedIn, Instagram and X posts are live on delivery. Delivery can be incomplete, for example a partial X thread or a LinkedIn post without its image. A Daybeat delivery status does not guarantee a live post or that every live URL is recorded in the portal.

3.8 Brevo receives approved campaign drafts only. You review and press send in Brevo. Daybeat sends no marketing email campaigns to your audience. Your audience contact lists remain in your Brevo account; Daybeat uses your audience mapping to direct the draft.

3.9 Email wrapper design is separate from Piece Approval. The Owner or Daybeat staff may initiate a design test email through your Brevo Connection to a selected recipient. Our staff may approve and push the wrapper design without the ‘concierge consent’ flag; those actions are attributed to our staff and do not approve a Piece or send an audience campaign. You must have authority to use the selected test recipient's address.

3.10 The export connector writes a per-Piece bundle of content files and images and can email delivery to an address you configure. You are responsible for choosing an authorised recipient. Export delivery is labelled as delivery to you, not publication to an audience. Video scripts are delivered for your use; Daybeat does not upload videos. Per-Piece export is separate from the requested Workspace export in clause 11.6.

4. Onboarding

4.1 Onboarding covers research, the interview, creation of your business profile, connection setup and the first Cluster. You choose either “Guided by Daybeat”, the automated interview in the portal, or “Interview with our team”, a team-led interview carrying a higher Onboarding Fee. Both use the same tools and produce the same deliverables. We contact you to arrange the team-led interview, without a guaranteed appointment or response time.

4.2 The Onboarding Fee is payable at checkout and is refundable under clause 10.1. Changing onboarding option after checkout requires our agreement and any agreed difference in fee.

4.3 An agent may prepare a restricted account and setup information before the intended Owner obtains access. The Owner must claim the account, verify the declared email address and complete a pre-payment review of the supplied information before checkout and any charge. Completing that review is the Owner’s adoption of the proposals the agent prepared. The restricted setup does not permit publishing or Daybeat AI spend before payment. Preparing the account, receiving an invitation or claiming it is not acceptance of the Agreement; acceptance takes place under clause 2.3.

4.4 Interview answers are recorded and used to build the business profile. Internal profile review and connection verification are advisory and do not block generation or Go-live. There is no mandatory human approval of the profile before it is used. You remain responsible for checking the resulting Pieces before Approval.

4.5 Only the Owner can approve the first Cluster and perform Go-live. This starts the live content operation and subscription charging, subject to the earlier Trial Anchor trigger in clause 9.3. It does not mean every Piece is already public. Fees remain payable for the relevant period if the Workspace becomes live before the first charge succeeds.

5. Accounts, roles and Authorised Agents

5.1 The Owner controls membership, billing, cancellation, token issue and Agent Permission Level. Only an Owner may invite or remove a User from the Workspace. Owners and Members can review topics and approve Pieces. A Member's Approval is your Approval and can cause a Piece to be published. You acknowledge that your plan limits seats; active Users and pending unexpired invitations occupy seats. You agree to keep account and billing information accurate and current.

5.2 You are responsible for the acts and omissions of your Users and Authorised Agents when using Daybeat for you, including their Customer Inputs, use of Allowance and Approvals. Choosing an Authorised Agent to perform review does not transfer your content decisions to Daybeat. This responsibility does not excuse our own breach of the Agreement.

5.3 You will: (a) keep sign-in credentials, Connection credentials and agent tokens secure; (b) grant only permissions you intend and revoke access when no longer needed; and (c) tell us promptly at info@function365.co.uk if you suspect compromise. Connection credentials are encrypted at rest and displayed as masked status.

5.4 Agent Permission Level defaults to no delegation. The Owner selects the permitted level and can lower it or revoke a token. At the highest level, an appropriately scoped Authorised Agent may approve topics and Pieces, using Allowance and allowing publication without human review at that moment. Before selecting the highest level, the Owner must expressly acknowledge in the portal that Pieces may be published without human review and that you remain responsible for them under clause 6.5, without affecting our responsibility for our own breach under clause 5.2. Lowering the Agent Permission Level affects subsequent calls; it does not undo earlier Approvals or deliveries. Authorised Agents cannot perform Go-live, checkout, billing changes or cancellation.

5.5 Staff support impersonation is read-only and audited. Staff assistance and administrative actions occur under staff identities, not by editing as you. Advisory fixes and generation reruns can occur without ‘concierge consent’; advisory fixes are notified to you. Staff powers do not replace your Piece Approval.

5.6 Daybeat records approval and activity events, with distinct attribution for delegated actions and their tokens. The dashboard shows recent activity; a complete self-service approval trail is not available. Approval attribution can remain in audit snapshots after a User is removed. The audit retention policy and requested access are described in clauses 11.6 and 11.7.

6. Your responsibilities and acceptable use

6.1 You warrant that you have authority to enter into the Agreement and give its instructions. You must provide accurate, lawful Customer Inputs and have the rights and permissions needed for us to process them as described, including brand assets, images of people, interview material and third-party material on your website. Making material public does not itself give you those rights.

6.2 You must provide personal data lawfully, with the necessary lawful basis, notices and permissions. You must not include special category or criminal offence data in Customer Inputs or Workspace Content. The handling of incidental receipt of such data is governed by the DPA.

6.3 You must hold and maintain the accounts, credentials, administrator permissions and rights required by each Connected Platform, including Brevo, and comply with its terms and policies. You control your own audience lists, sender identity, recipient selection, consent and other direct-marketing requirements when sending from Brevo or otherwise using the Content.

6.4 You are responsible for the accuracy of Content and its compliance with the advertising, marketing and regulated-sector requirements applicable to your business and its use in your jurisdiction. You must obtain any required qualified review, disclosures, permissions and risk warnings before Approval and publication. We give no warranty of fitness for regulated-sector use, to the extent permitted by law. Daybeat cannot give Piece Approval for you.

6.5 You must arrange review of every Piece before Approval for accuracy, legality, rights, suitability and platform compliance, including its claims, images and any required AI disclosure. Any constraints you record, including words or topics you ask us to avoid, guide the way content is written; they are not enforced as a check on the finished Piece (clause 8.3). Your review before Approval is the only check on accuracy, legality and compliance. Approval is your check and your decision that the Piece may be delivered in your business's name. If review is delegated, you must ensure your Authorised Agent provides the review you require and obtain any legally required human or professional review separately.

6.6 You must not use Daybeat to create, supply, approve or publish unlawful, infringing, defamatory, harassing, discriminatory, deceptive, knowingly false or harmful content, or claims you are not qualified or authorised to make or to create fake or misleading reviews, testimonials or endorsements, content impersonating any real person or organisation, or synthetic images of identifiable real people without their consent. You are responsible for complying with Applicable Laws and advertising codes on marketing communications, including the CAP Code and the Digital Markets, Competition and Consumers Act 2024, and for identifying Content as marketing or advertising where required. You must not use it to train a content-generation service that competes with Daybeat.

6.7 You must not circumvent service limits or security, access another customer's data, reverse engineer Daybeat except where law prevents that restriction, or automate access outside the interfaces we provide. You must not resell, or white-label access, to Daybeat.

6.8 We may withhold or remove offending material from Daybeat or refuse delivery, and may act under clause 11. This does not promise removal of content already on a Connected Platform. Moderation and screening do not replace your review obligations.

7. Intellectual property

7.1 Customer Inputs remain yours or their existing owners'. We acquire no ownership merely because you supply them.

7.2 As between you and us, your Generated Content is yours to keep, publish and reuse for lawful purposes, including after the Agreement ends. To the extent we (or our personnel) are the author or owner of any intellectual property rights in your Generated Content, including as the person by whom the arrangements were made under section 9(3) of the Copyright, Designs and Patents Act 1988, we hereby assign those rights to you with limited title guarantee on Approval, subject to clauses 7.3 and 8.5, by way of present assignment of future rights, and will sign any document reasonably required to perfect that assignment. We waive any moral rights in Generated Content to the extent permitted by law. From generation, we grant you a perpetual, worldwide, royalty-free licence to keep, use, edit, publish and reuse every version, including unapproved drafts. That licence survives cancellation and termination, whether or not a version is approved, subject to clause 7.3.

7.3 The assignment covers only rights we hold. It does not transfer third-party rights or ownership of our reusable platform assets, ideas, formats, templates or playbooks, or promise exclusivity in those elements. To the extent our retained assets are embedded in Generated Content, you may use them as part of that Content under the continuing licence in clause 7.2. Third-party model-provider terms may affect output rights and permitted uses.

7.4 You grant us a non-exclusive licence to use, copy, adapt, process, store and display Content to provide Daybeat, and to deliver approved Pieces as you instruct, including using our providers under the DPA. Uploading a brand logo authorises its public hosting for your email wrapper; approved Instagram image delivery may require a publicly accessible image URL. The foregoing licence continues only as needed to provide you with the Daybeat service and carry out agreed retention, export and deletion. Existing copies on your platforms or in recipients' mailboxes are outside our deletion control.

7.5 We will not use your Content to market our own business without your written agreement, which you shall not unreasonably withhold or delay.

7.6 The Daybeat platform, software, prompts, reusable playbooks, templates, methods and documentation remain ours or our licensors'. You receive a non-exclusive, non-transferable right to use Daybeat for your business during the term of this Agreement, subject to these Terms of Service.

7.7 If you voluntarily provide suggestions about improving Daybeat, you grant us a perpetual, worldwide, royalty-free licence to use and adapt that feedback for improvements without payment. This does not extend to interview transcripts, Content, confidential business information or content steering merely because they contain suggestions.

7.8 No licence to use the Daybeat name or marks is granted except as necessary to identify the service. We do not add Daybeat attribution to your published content or export bundles. Image-model providers may apply provenance signals, including invisible watermarks, that Connected Platforms may detect or label.

8. AI-generated content and accuracy

8.1 Generated Content is AI-generated and may contain inaccurate, outdated, incomplete, unsuitable or invented text, statistics, quotations, references and images. Other Daybeat customers may receive similar outputs. You must check originality where it matters to your use.

8.2 Daybeat uses Anthropic directly and routes generated text through OpenRouter to text-model providers. Daybeat does not train on your content. Requests routed through OpenRouter carry a data-policy setting that restricts routing to providers which do not collect user data. Daybeat prefers providers offering zero data retention where available and compatible with the service, but does not guarantee it. We engage text-model providers as subprocessors under written terms imposing data protection obligations equivalent to those in the DPA, as required by Article 28(4) UK GDPR, and we remain liable to you for their performance of those obligations. The subprocessor list at https://daybeat.io/subprocessors names OpenRouter and its routed text-model providers, including Anthropic, Moonshot AI, DeepSeek, Google and OpenAI, with the relevant processing details. Daybeat also provides AI image generation from your brand guidance, which is not intended to involve personal data.

8.3 Daybeat performs no fact-checking and no regulatory sign-off. Banned words, topics and other stated constraints guide prompts; there is no output-side check enforcing them. Format checks and AI ranking are not compliance review. Your Approval under clause 6.5 remains the check.

8.4 Moderation may withhold an uploaded image without a separate notification or visible moderation explanation. A moderation result is not a warranty of legality or suitability.

8.5 Subject to clause 16.2, we do not warrant accuracy, originality, non-infringement or fitness of Generated Content for a particular purpose, or any traffic, leads, sales, rankings or other marketing result. Daybeat supplies no medical, financial, investment, tax or legal advice.

9. Fees and payment

9.1 Fees are stated in the accepted Order, in GBP only. Fees exclude VAT, which is added where applicable using Stripe Tax. You must provide correct billing and tax information.

9.2 Stripe processes payments. A card is required at checkout. You authorise collection of the Onboarding Fee at checkout and recurring Subscription Fees, Add-on Fees and agreed prorated adjustments when due. Invoices and receipts are available through the billing portal.

9.3 The first Subscription Fee is charged at Go-live or the Trial Anchor, whichever occurs first. The Trial Anchor is 14 days from checkout and does not move if onboarding is delayed. Subscription charging may therefore start before Go-live. Paid onboarding is not a free trial of the whole service.

9.4 Subscription Fees renew automatically monthly until cancellation or termination takes effect. The billing period shown in billing settings is also the Allowance period; it need not coincide with a calendar month. A delay or failure in collecting the first charge does not waive Fees due for the period.

9.5 An upgrade takes effect immediately with a prorated charge for the remaining period. The current period's Allowance remains fixed at period start; an upgrade does not provide extra approved topics in that period. A downgrade takes effect at period end. You must bring seat usage within the lower plan's limits before then.

9.6 Allowance is used on topic approval and does not roll over to the next period. Exceeding it blocks further topic approval; it does not incur an overage charge. Other displayed usage limits may apply. AI-assist limits are Workspace-wide over a rolling 24 hours, not a monthly allowance. There is no usage-based overage billing.

9.7 If a subscription payment fails, Stripe retries for up to 14 days and we notify you. If payment remains unresolved after retries, we restrict access when we process Stripe’s updated subscription status; the exact time may vary. While restricted, the Workspace is read-only, generation and publishing stop and scheduled Pieces are held. Access can reactivate when payment succeeds.

9.8 We may change existing renewal prices only from a future renewal after at least 30 calendar days' notice under clause 18.3 and an opportunity for the Owner to cancel at period end before the change applies. Prices for the paid period remain governed by the accepted Order. A plan change you request is governed by the Order for that change.

9.9 We may change included Allowance and other included limits only from a future renewal after at least 30 calendar days' notice under clause 18.3 and an opportunity for the Owner to cancel at period end before the change applies. Included limits for the paid period remain governed by the accepted Order.

9.10 You may share a Daybeat referral link with a new customer. The new customer receives the discount stated in the referral offer and the referring customer receives the stated usage credit when the referral qualifies under that offer. Following a referral link sets the 30-day daybeat_ref cookie, only where the visitor has consented, to carry attribution to checkout, as described in the Cookie Policy at https://daybeat.io/cookies. The discount and credit applicable to the referral are those displayed in the offer; no fixed reward amount is promised by these Terms of Service.

9.11 We may offer optional Add-ons that extend your plan. No Add-on is required to use Daybeat. Before you add an Add-on, Daybeat shows its price, what it provides and how it renews, and you confirm the purchase in the app. An Add-on you add is charged pro rata for the rest of the current billing period and then at the Add-on Fee each billing period with your Subscription Fee until you remove it or your subscription ends. You may remove an Add-on in the app at any time. Removal takes effect at the end of the current billing period: you keep what the Add-on provides until then and it is not charged again. Add-on Fees already paid are not refunded on removal. We may withdraw an Add-on offer at any time; an Add-on you already hold continues to the end of its current billing period and does not renew after that. Clauses 9.8 and 9.9 apply to changes to Add-on Fees and to the limits an Add-on provides.

10. Refunds

10.1 The Onboarding Fee for either onboarding option is refundable in full if you request cancellation at any time before the interview is completed. There is no additional calendar limit on that contractual refund.

10.2 If you request cancellation within 14 days of the first Subscription Fee being charged, we will refund that first month's Subscription Fee in full. This is our contractual promise to business customers, not a statutory consumer right. The window starts with the first subscription charge, not checkout, and applies even if you have not gone live.

10.3 You may request cancellation in the app or email info@function365.co.uk, identifying your Workspace. For the first-month Subscription Fee refund, any request shall be made within the window in clause 10.2. You may contact the foregoing email address to arrange a refund under clause 10.1 or 10.2. Daybeat operations handles refunds manually and executes approved refunds within 10 business days of approval. Cancellation takes effect as described in clause 11.2.

10.4 Later Subscription Fees and Add-on Fees are not refundable for voluntary cancellation or Add-on removal. The Onboarding Fee has its separate refund right under clause 10.1 and is not part of the first-month Subscription Fee refund; nor are Add-on Fees. These rules do not remove the express refund in clause 11.5 or any liability or repayment obligation that cannot lawfully be excluded.

10.5 Any statutory 14-day cancellation right applies separately from the contractual refunds in clauses 10.1 and 10.2. Nothing in these Terms of Service restricts that statutory right where it applies.

11. Term, cancellation, suspension and termination

11.1 The Agreement continues from acceptance through onboarding and successive monthly subscription periods until ended under this clause.

11.2 The Owner may cancel the Daybeat services in the app, effective at the current period's end. The Owner may withdraw a pending cancellation in the app before it takes effect. Paid-period access continues until then, subject to any valid suspension. If you are unable to request in-app cancellation, email info@function365.co.uk and Daybeat operations will handle the request. An early onboarding cancellation option is available only before the interview is completed and can restrict the Workspace immediately. That option ends future charging at the applicable period end. Refund eligibility is governed by clause 10; cancellation does not itself execute a refund.

11.3 We may suspend affected access where reasonably necessary for non-payment under clause 9.7, serious or repeated breach, a security risk, platform abuse or a legal requirement. We will explain the reason and any steps needed to restore access where lawful and practicable. Suspension does not give us immunity for our own breach or warrant an instantaneous stop to in-flight deliveries.

11.4 Either party may terminate by written notice for the other's material breach if an irremediable breach occurs, or a remediable breach is not fixed within 30 calendar days after written notice identifying it. Accrued rights and payment obligations remain, subject to clause 10 and applicable remedies.

11.5 We may terminate for convenience on at least 30 calendar days' written notice. We will refund prepaid Subscription Fees and Add-on Fees attributable to the unused period after termination takes effect.

11.6 At subscription end, generation and publishing stop and the Workspace becomes read-only. You have a 90-day reactivation window after cancellation takes effect. After that window expires, the portal has a further 30-day read-only access stage before it is locked. These access stages do not themselves delete Content. During active service or while Content is retained, the Owner may request a Workspace content export at info@function365.co.uk. Within 30 days after the read-only access stage ends (or earlier on the Owner's written request), we will delete Workspace personal data, except records retained under clause 11.7, and backups are overwritten within 35 days. Daybeat operations handles return and erasure requests manually and identifies any obstacle without undue delay, subject to the DPA and applicable statutory deadlines.

11.7 We retain approval and audit records as a separate controller for 12 months after the Service ends, solely to establish, exercise or defend legal claims, as described in the Privacy Notice. You may request earlier deletion of interview transcripts once the business profile is approved. Return, erasure, necessary legal retention and backup treatment of Workspace personal data are governed by the DPA.

11.8 Ending the Agreement does not take away your continuing Content rights. Clauses on accrued Fees, refunds, Content ownership and licences, retention, confidentiality, liability and dispute resolution continue to the extent needed to give them effect.

12. Service levels and support

12.1 We provide email support at info@function365.co.uk. No uptime percentage, guaranteed response or resolution time, priority support, strategy call or service credit is promised. Daybeat may be interrupted for maintenance or repairs; we will use reasonable efforts to minimise disruption. No subscription pause entitlement is offered by these Terms of Service.

12.2 Connected Platform changes, outages, access rules, rate limits and account decisions are outside our control. A broken Connection or expired token causes affected scheduled Pieces to be held rather than discarded and eligible held delivery resumes when its cause clears, under the existing Approval. An uncertain send outcome can require human attention and need not resume automatically.

12.3 We do not guarantee continuous availability of a particular connector or platform. The exclusions in clauses 15 and 16 apply, subject to liabilities and obligations that cannot lawfully be excluded.

12.4 If Daybeat is unavailable for more than 5 consecutive business days for reasons within our reasonable control, the Owner may terminate the Agreement by written notice and we will refund prepaid Subscription Fees and Add-on Fees attributable to the unused period. For this purpose, Daybeat is unavailable when, because of a failure within our reasonable control, your Workspace cannot access the portal, generate content or deliver approved Pieces. Failures of a Connected Platform and errors affecting individual Pieces are excluded.

13. Data protection

13.1 Each party must comply with the UK GDPR, the Data Protection Act 2018 and other data protection law applicable to it. You are controller of personal data in Workspace Content and we process it for you under the DPA at https://daybeat.io/dpa.

13.2 We are controller of account, User and billing data handled for our own service relationship. The Privacy Notice at https://daybeat.io/privacy explains that processing; the Cookie Policy is at https://daybeat.io/cookies. Data protection contact: dpo@function365.co.uk. ICO registration number: ZA539196.

13.3 Connected Platforms receive Content on your instructions under your direct relationship with them and are not our subprocessors for that delivery. Our subprocessors and relevant onward processing are described at https://daybeat.io/subprocessors. Processing is not limited to the UK or EEA.

14. Confidentiality

14.1 Each party must protect the other's Confidential Information, use it only to perform the Agreement, and disclose it only to people who need it for that purpose and are bound by equivalent confidentiality obligations. Permitted processing under the DPA remains subject to that agreement.

14.2 This does not cover information made public without the recipient's breach, already lawfully known to it or independently developed. A party may disclose information required by law or a regulator, notifying the other first where lawful. Where lawful, we will notify you of any government or law-enforcement request for Workspace personal data, challenge requests we reasonably consider unlawful, and disclose only the minimum required. Your instruction to publish permits the relevant Content to become public, not disclosure of other Confidential Information.

14.3 These obligations continue for five years after termination, and indefinitely for trade secrets while they remain secret.

15. Warranties and disclaimers

15.1 We have authority to enter into the Agreement. We will provide Daybeat with reasonable skill and care and in accordance with the Agreement. Except as expressly stated in the Agreement, and subject to clause 16.2, Daybeat is otherwise provided as is.

15.2 Approval is your acceptance of a Piece for the authorised delivery and your responsibility for its content decisions under clause 6. It does not waive rights that cannot lawfully be excluded.

15.3 Subject to clause 16.2, we exclude implied terms, conditions and warranties to the fullest extent permitted by law. We do not warrant uninterrupted or error-free operation or the outcomes disclaimed in clause 8.5. We maintain the technical and organisational measures described in the DPA, appropriate to the risk of the processing, and will not materially reduce them during the term of this Agreement.

16. Liability

16.1 You will indemnify us from and against any and all Liabilities resulting from or in connection with: (i) any third party claim relating to Customer’s breach of its obligations under this Agreement; (ii) any third party claim arising from your Customer Inputs or approved Content; (iii) any Connected Platform claim, to the extent caused by your breach of clause 6; (iv) Customer’s breach of this Agreement; or (v) Customer’s breach of Applicable Laws.

16.2 Nothing in this Agreement will exclude or limit either party’s liability in respect of: (i) death or personal injury caused by the negligence of that party; (ii) fraud (including fraudulent misrepresentation); (iii) any liability which may not otherwise be lawfully excluded or limited by any Applicable Law; (iv) Customer’s payment obligations under this Agreement; or (v) the indemnity in clause 16.1.

16.3 Subject always to clause 16.2, neither party shall be liable to the other in contract, tort (including negligence and breach of statutory duty) or otherwise for any: (i) loss of profit, use or operating time, revenue, goodwill, data, anticipated savings, reputation, opportunity or bargain; or (ii) indirect, consequential, incidental, punitive or special damages of any nature, in each case whether any of these losses are direct, indirect or consequential, and whether or not the applicable party had been advised of the possibility of such loss or damage.

16.4 Subject always to clause 16.2, our aggregate liability in contract, tort (including negligence and breach of statutory duty) or otherwise under or in connection with this Agreement shall be limited to the aggregate total Fees paid to us by the Customer in the 12-month period preceding the event giving rise to the claim.

16.5 We shall have no liability in respect of any delay or failure to perform our obligations under this Agreement to the extent the same results from the Customer’s delay or failure to comply with its obligations under this Agreement.

16.6 A party will not be in breach of its obligations under this Agreement to the extent that it is prevented from or delayed in performing those obligations by any circumstance beyond its reasonable control which it could not reasonably avoid or mitigate (Force Majeure Event), provided that it tells the other party and takes reasonable steps to resume performance. For the avoidance of doubt, payment obligations are not capable of being prevented or delayed by virtue of a Force Majeure Event, and accrued payment and refund obligations are not affected.

17. Changes to Daybeat and these Terms of Service

17.1 We may improve, change or replace service components, including AI models and techniques. We will not materially reduce the core functionality of the plan you have paid for during the current billing period, other than where a Connected Platform, provider or legal requirement obliges us to. Any reduction must be limited to what that requirement makes necessary. Clause 16 governs our liability. DPA requirements govern subprocessor changes; clauses 9.8 and 9.9 govern pricing and Allowance changes.

17.2 We will give at least 30 calendar days' notice under clause 18.3 of material changes to the service or these Terms of Service. An adverse change will take effect no earlier than a future renewal, with an opportunity for the Owner to cancel at period end before it applies. Continued use after the stated effective date constitutes acceptance, except that material changes to clauses 7, 13, 15 or 16 require the Owner's express acceptance in the app before renewal.

17.3 We may make immaterial corrections and clarifications without advance notice. No change retrospectively removes accrued rights or an Approval requirement for a Piece already in the workflow.

18. General

18.1 You may not assign the Agreement without our written consent, which we will not unreasonably withhold. We may assign it to a group company or buyer of our business. We will give the Owner at least 30 calendar days' advance notice under clause 18.3 of an assignment by us.

18.2 We may subcontract service functions while remaining responsible for performing our obligations. Appointment and replacement of subprocessors are governed by the DPA.

18.3 Send notices, including notices of claim or termination, to info@function365.co.uk. We send notices by evidenced email to the Owner's recorded email address; keep that address current. An email notice is received on the next business day after sending unless delivery fails. An in-app notice is supplementary. No postal notice is required, including for a legal claim or termination. Ordinary in-app cancellation under clause 11.2 remains available.

18.4 The Agreement is the entire agreement on its subject matter and replaces earlier agreements on that subject. Nothing in this clause excludes liability or remedies for misrepresentation, including fraud.

18.5 If a provision is unenforceable, the remaining provisions continue. Delay in enforcing a right is not a waiver. Nothing creates a partnership, joint venture or employment relationship; neither party may bind the other except for the instructions and delivery authority expressly given in the Agreement.

18.6 No person other than a party may enforce the Agreement under the Contracts (Rights of Third Parties) Act 1999. This does not affect rights that exist independently of that Act or mandatory data subject rights.

18.7 The Agreement and disputes arising out of or in connection with it, including non-contractual disputes, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.